Privacy Policy

Welcome to FormX

We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European privacy legislation.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

1. Company Information

FormX BV Website: www.formx.eu

• Email: info@formx.eu
• Phone: +31 20 4182105
• Address: Kombuisweg 7 1041 AV Amsterdam, Netherlands
• VAT number: NL863835417B01

2. What Personal Data We Collect

We may collect and process the following personal data:

• Customer & Order Information
• Name
• Company name
• Billing and shipping address
• VAT number
• Email address
• Telephone number
• Payment information
• Order history
• Technical Website Information
• IP address
• Browser type and device information
• Cookies and usage data
• Website interaction and analytics data
• Communication Data
• Emails and contact form submissions
• Customer support requests
• Technical inquiries

3. Why We Process Your Data

We process personal data for the following purposes:

• Processing orders and payments
• Shipping and logistics
• Customer support and technical advice
• Managing customer accounts
• Legal and tax compliance
• Fraud prevention and website security
• Improving our website and services
• Marketing communications (only where legally permitted)

4. Legal Basis for Processing

Under GDPR, we process personal data based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent (for newsletters, cookies or marketing where required)

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Store user preferences
• Analyse website traffic
• Improve user experience
• Support marketing and advertising activities

Users may manage cookie preferences through browser settings or our cookie management tools.

For more information, please see our Cookie Policy.

6. Sharing of Personal Data

We may share personal data with trusted third parties involved in:

• Payment processing
• Shipping and logistics services
• Website hosting and IT infrastructure
• Analytics providers
• Legal, accounting or regulatory services

These parties only receive the data necessary to perform their services and are required to protect personal information appropriately.

We do not sell personal data to third parties.

7. International Data Transfers

Some service providers may process data outside the European Economic Area (EEA). Where applicable, we take appropriate safeguards to ensure GDPR-compliant protection of personal data.

8. Data Retention

We retain personal data only as long as necessary for:

• Order processing
• Legal, tax and accounting obligations
• Warranty and customer service purposes
• Legitimate business interests

Retention periods may vary depending on legal requirements and the nature of the services provided.

9. Your Rights Under GDPR

You may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority

Requests can be submitted via the contact details listed above.

10. Security Measures

We implement reasonable technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

However, no internet-based system can be guaranteed completely secure.

11. Technical Product Information & Liability

FormX supplies technical, industrial, artistic and chemical materials. Product information, technical advice, recommendations, Technical Data Sheets (TDS) and Safety Data Sheets (SDS) are provided in good faith and based on available manufacturer information.

Customers remain responsible for:

• testing product suitability
• verifying compatibility
• following applicable safety procedures
• complying with local regulations regarding storage, handling and use of hazardous materials

FormX accepts no liability for improper use, processing methods, storage conditions or application-specific results.

12. Marketing Communications

Where legally permitted, we may send newsletters or product-related updates. Users may unsubscribe at any time via the unsubscribe link or by contacting us directly.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective upon publication on this website.

14. Contact

For questions regarding this Privacy Policy or personal data processing, please contact:

FormX BV Website: www.formx.eu

Email: info@formx.eu